Turotalk – Requesting to rent out a vehicle

I decided to write this post to help shed some light into what it is like renting a car from the Turo Marketplace. There are a few things to consider when comparing this to a traditional car rental fleet.

Turo Hosts are not required to rent you the vehicle

Please do not use the ” I am paying so you have to rent it to me” approach when requesting to use a vehicle. Turo vehicles are independently owned and the hosts do their best to make sure the vehicles are in good hands. We do not have fleet insurance so damages and downtime for repairs can be very costly. A host can and will deny your request if he feels you are not going to take care of the vehicle

Communicate prior to the rental

A lot of times, I will engage in a short conversation before approving a rental request. Try to take these conversations seriously. I have denied reservation requests because a renter is not responsive so I do not know what their intentions with the rental are.

Have your approved papers to drive ready

Be prepared to show you can legally drive in the state you are renting in. I normally ask that the renter if they are authorized to drive in california prior to approving the request, and to upload a copy of the driver’s license to the trip photo gallery prior to the pickup. This makes sure there are no problems on Checkout.

Add those authorized drivers

Always add those additional authorized drivers if someone else other than the primary driver will be using the car. Definitely do not show up on pickup time and immediately have a friend or family member start driving. The primary driver is responsible for the car regardless of whoever is behind the wheel

Rent a few cheaper vehicles

To collect some testimonials, rent a few affordable vehicles so hosts are assured you are a responsible driver. A lot of hosts will only rent out upper end vehicles to renters with a good history.

Don't worry about being a new renter

A lot of hosts won’t be too comfortable renting to someone with hardly any reviews, most especially if you are trying to rent an expensive vehicle. Communicate well and this will often make up for the lack of historical rentals. Give the same respect and courtesy when asking to rent a vehicle than the treatment you would expect yourself.

Model 3 Customization

Decided to redo all 4x rims to Black and Red and install the rim blades

Red and Black rims

Looking good so far with a full Metallic Black Vinyl Wrap

Changed the wood trim to Carbon Fiber in the interior to complement the accent lights

Turotalk – dealing with renter damages

Turo Policy

from Turo’s policy

  • Guests are financially responsible for physical damage to the host’s vehicle if the claim is deemed eligible for coverage.*  Depending on which protection plan they’ve selected (Decline, Basic, or Premium), they can limit their out-of-pocket financial exposure. See here for a detailed description of our protection plans.
  • Turo always stands ready to be responsible to the host* for any eligible claim, and will take it upon itself to collect any appropriate amounts from guests if necessary. Guests are responsible for claims processing fees of up to $500, in addition to any appraisal fees, unless the host decides that they do not want to process a claim through our system

The issue

So the issue worth mentioning is how do you deal with damages that are under the $500 deductible through Turo and what is involved?

For prior damages like this, I have had good luck with renters willing to reimburse for damages they cause. I have a local guy that does quick rim sanding, polishing, and painting for $50-$300 with a day turnaround at most. With an ideal renter, they just reimburse me the cost without question if they admit fault.

Now you will get a renter who wants to use their credit card insurance, or proceed through the Turo claims process regardless. My take on this? My time is worth much more than the $50-300 i pay out of pocket to get my guy to fix a rim. I am not spending my time getting multiple quotes for a repair and following Turo’s repair process , as well as delisting my car for the duration of the repair. There’s no choice but to just pay up and move on with the rentals.

Rimblades

I ended up investing in a product called rimblades . Let’s see if this helps out my renters. To the very most, if they end up damaging a blade, they will just have to pay for replacement blades instead of having to get my rims repaired